Privacy Policy for Dartmoor Lodge Hotel

Last Updated: 14th February 2025

Dartmoor Lodge Hotel values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.dartmoorlodge.co.uk) or use our services.

By using our website and services, you agree to the collection and use of your personal data as described in this Privacy Policy. Please read this policy carefully before providing us with any personal information.

1. Information We Collect
   

   We may collect the following types of personal data:

   • Personal Identification Information: Name, address, phone number, email address, payment details.
   • Booking and Reservation Details: Information related to your booking, such as arrival and departure dates, room preferences, special requests.
   • Payment Information: Credit card details or other payment methods for processing reservations and charges.
   • Communication Information: Emails or messages sent to us regarding inquiries, feedback, or support.
   
   

   We collect personal data when you make a reservation, interact with our website, or communicate with us directly, either through online forms, phone, email, or in-person.

2. How We Use Your Information
   

   We use your personal data for the following purposes:

   • Reservation and Booking Management: To process your booking, confirm reservations, and manage your stay.
   • Communication: To respond to inquiries, provide information, or send updates regarding your booking.
   • Billing and Payments: To process payments, issue invoices, and handle billing-related inquiries.
   • Marketing and Promotions (with your consent): To send you promotional materials, special offers, or news about Dartmoor Lodge that may interest you.
   • Improving Services: To enhance your experience by understanding your preferences and feedback.

    

3. Legal Basis for Processing Personal Data

   We process your personal data under the following legal bases:

   
   
   • Contractual Necessity: To fulfill our contractual obligations when processing your bookings.
   • Consent: When you have given us consent, such as subscribing to our newsletter or receiving marketing materials.
   • Legitimate Interests: We may process data for legitimate interests, such as improving our services or responding to customer feedback, provided that your rights and interests are not overridden.

    

4. Sharing Your Information
   We do not sell or rent your personal data to third parties. However, we may share your information with:
   • Service Providers: Third-party providers who assist us in managing bookings, payments, and other operational functions (e.g., payment processors, email services, etc.).
   • Legal Obligations: If required by law, we may disclose your personal data to authorities or regulators.
   • Business Transfers: In the event of a merger, acquisition, or sale, your personal data may be transferred as part of that transaction.
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5. Data Retention
   

   We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely dispose of it.

6. Your Rights
   Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:
   • Right to Access: You can request a copy of the personal data we hold about you.
   • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
   • Right to Erasure: You can request that we delete your personal data under certain conditions.
   • Right to Restrict Processing: You can request that we restrict how we process your personal data in certain circumstances.
   • Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
   • Right to Object: You can object to processing for direct marketing purposes or for processing based on legitimate interests.

   If you wish to exercise any of these rights, please contact us at [Insert Contact Email/Postal Address].

7. Security of Your Information
   

   We take the security of your personal data seriously. We use technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

8. Cookies

   Our website uses cookies to enhance your experience, analyze website traffic, and deliver personalized content. Cookies are small text files that are stored on your device. By using our website, you consent to the use of cookies.

   
   

   You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our website.

9. International Data Transfers
   

   We do not transfer your personal data outside the UK, except in cases where our third-party service providers may be located outside the UK. In such instances, we ensure that appropriate safeguards are in place to protect your data in accordance with the UK GDPR.

10. Changes to This Privacy Policy
    

    We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Us
    

    If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

    Dartmoor Lodge Pear Tree Cross, Ashburton, Devon, TQ13 7JW Email: reservations@dartmoorlodge.co.uk Phone: 0044 1364652232