Terms and Conditions between Dartmoor Lodge and you (Client). Confirmation of a booking by the Client is deemed acceptance of these terms.

1. Prices
   All published rates include VAT or local service charges at the current rate. Dartmoor Lodge reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of our control, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
   
2. Availability
   All rooms and rates offered by Dartmoor Lodge are subject to availability. Limited numbers of suitable rooms may be allocated to individual rates, packages, or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
   
3. Bookings
   Must be guaranteed by a major credit or debit card, or by agreement in writing with a company, travel agent, or hotel booking agency. At the discretion of Dartmoor Lodge, or for some packages, full pre-payment may be required.
   
4. Arrival and Departure
   Bedrooms are usually available from 3.00 pm on the day of arrival. Check-out is by 10.00 am. Subject to availability, early and late check-ins may be available for an additional charge.
5. Cancellations, Amendments, and Non-arrivals
   

   Booking cancellations and amendments can be made with our Team via email at reservations@dartmoorlodge.co.uk, or by using the ‘Manage my booking’ option on your booking confirmation email. When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment. Reservations can be cancelled up to 3pm, 48 hours prior to arrival, and you will be entitled to a full refund. In the event of non-arrival or cancellation after 3pm, 2 days prior to arrival, a cancellation fee will be for the total price of stay. Normal terms of payment apply to these charges. For this purpose, Dartmoor Lodge reserves the right to set off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable.

   
   

   If Dartmoor Lodge cancels before 48 hours prior to the scheduled day of arrival, Dartmoor Lodge’s liability to the Client will be no greater than the amount paid by the client in respect of any booking. If Dartmoor Lodge cancels within 48 hours of the time of arrival, our liability will be limited to the charge for one night’s accommodation. Where possible, Dartmoor Lodge may but is not obliged nor will it be liable to find alternative accommodation for the Client if we are unable to accommodate the Client.

6. Payment
   

   Settlement of the bill in full, must be made prior to arrival at Dartmoor Lodge. Upon arrival, Dartmoor Lodge reserves the right to request preauthorization of the Client’s credit or debit card.

   
   

   All major credit and debit cards are accepted. Please contact Dartmoor Lodge prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by Dartmoor Lodge of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.

   
   

   All sums are due for payment on presentation of the invoice.

7. Smoking
   In line with the change in UK legislation, we operate a NO SMOKING policy within all interior areas including guest bedrooms, public areas, and corridors. For resident guests who do not comply with our NO SMOKING policy, a charge will be added to their bill to include the cost of cleaning all soft furnishings to remove the odour of tobacco.
8. Disabled Guest Rooms
   Dartmoor Lodge offers modified facilities for use by disabled guests. As needs do vary, guests are requested to check with the reservations office before booking.
9. Children
   

   Aged [15] years and under must be accompanied by a responsible adult to ensure that the children’s behavior is appropriate for other guests within our rooms.

   
   

   At the discretion of Dartmoor Lodge, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate. Unfortunately, Dartmoor Lodge does not have interconnecting rooms for use by families, therefore children aged [15] years and under must be always accompanied by an adult in their room.

10. Dogs and Other Pets
    Dartmoor Lodge does have Dog Friendly rooms available.
11. External Purchases
    No wines, spirits, beers, or food may be brought into our rooms or grounds by Clients, their guests, or representatives for consumption or sale on the premises without the express written consent of Dartmoor Lodge and for which a charge may be made.
12. Liability
    Dartmoor Lodge will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control. Dartmoor Lodge does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the premises.
13. Parking
    Guests can enjoy free onsite parking in our large car park. Please ensure you register your vehicle when you arrive at the hotel.

Dartmoor Lodge does not accept responsibility whatsoever for damage to, or theft of, valuables brought on the premises. Any valuables can be safely stored on request, in the reception safe (this facility may not be available at the present time).

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent, or reckless act, omission, default, or neglect to the property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount required to make good or remedy any such damage to the registered address. We will, however, make every effort to keep any costs that the guest would incur to a minimum.